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Tuesday, April 13, 2010

Baggage handling at Narita

One of the things that impressed me upon arrival at Narita Airport could be seen at the baggage area. I am sure many of us are familiar with carousels that carry luggage or baggage of passengers who had just disembarked. So far, I have been to a number of airports - almost all airports in Malaysia, Padang in Indonesia, Rome in Italy, Cairo in Egypt, Algiers in Algeria, and Heathrow, Gatwick, Stansted, Glasgow, Belfast and Cardiff in the UK. But Narita (and perhaps all airports in Japan) impresses me the most.

Passengers' baggage are all neatly stacked and arranged in a uniformed manner on the carousel. It looks as if all the baggage are lining up neatly to be picked up by passengers. It's a small thing, I know. Nevertheless, I am impressed. The Japanese airport workers took the trouble of arranging the baggage neatly on the carousel, rather than just putting the baggage on the carousel haphazardly.

Not only does this make everything looks neat and proper, it also gives confidence to passengers that their baggage are handled with care, and not being thrown around as if they were not important.

Sometimes, it is these "small" things that give us some peace of mind.

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