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Thursday, August 27, 2009
Mistaken identity
Online forms not original?
Monday, August 24, 2009
Ramadhan is here again...
Thursday, August 20, 2009
Where can I get this?
Friday, August 14, 2009
Reading Room
Wednesday, August 12, 2009
That one decision in life...
Never in my wildest dreams when I was growing up would I think that I would wound up in Scotland. But alas, that decision that I made in December 1991 changed the course of my life. Regrets I have none. Only fond memories of the lochs and the bens of Scotland, as well as its unique culture and friendly people that I got to know over the years.
While it is true that there is no place like home, and home to me is Malaysia, I have to say that if ever there is a second home for me, then Scotland would be the place.
Tuesday, August 11, 2009
Friday, August 07, 2009
Misdirected mail
This morning just before leaving for work, there was a letter in my mailbox. It was quite odd, because usually the postman arrives around noon. Most definitely, the postman does not send letters that early.Thursday, August 06, 2009
Double H threats
Most people's concern in the country lately is the haze and the Influenze A (H1N1) virus. I call this the "Double H threats".H1N1... getting worse... HUKM at least 15 patients infected... including one doctor. Some patients resistant to Tamiflu!
Wednesday, July 29, 2009
In memoriam: Dr Alias Mohd Yatim
A poem: "A Man's Trail"
I found the following poem from an online source some years back, and read this as one of the capsules for Radio IKIM. To my mind, this is one of the most touching Islamic poems that I have ever come across. The poem was quite popular back then, and I am putting it up again as a reminder for us all. After all, we need to be reminded from time to time so as to not stray from the right path. (A special thanks to Alawiyah Ahmad for reminding me about this poem after all these years). Monday, July 27, 2009
Happy birthday, Abah
Friday, July 24, 2009
This amuses me
Professional
I have come across many people who claim to practise professionalism when it comes to carrying out their duties. I often hear them say, "I will be professional when dealing with this matter" or "I can be professional about this" or "When it comes to work, I am a professional".I truly and honestly wonder, when we mention the word "professional", do we really know what this word mean? More often than not, I find people misuse and misunderstood this word.
Some equate professionalism with power and superiority that come with a certain position. Some regard professionalism as a means to create castes and cliques in an organisation. To me, those with this myopic understanding does not understand the meaning of being a professional. Rather, they are confused between being professional and being bossy.
A professional is someone who is able to create a conducive working environment, and not someone who creates animosity, uneasiness and feuds, thus giving unnecessary headaches to the upper management.
A professional is someone who checks all the facts before making a conclusion. Even in the Quran, we are reminded that:
O ye who believe! If a wicked person comes to you with any news, ascertain the truth, lest ye harm people unwittingly, and afterwards become full of repentance for what ye have done.[Al-Hujurat, 49: 6]
A professional is someone who is able to facilitate matters efficiently, effectively and promptly, He/she does not procrastinate or delay matters. As a matter of fact, he/she who is a professional would ensure that the matters need taking care of are expedited, and know how to prioritise.
A professional is someone who does what is said. He/she is a believer of action speaks louder than words, and not the other way around.
A professional is someone who does not feel threatened when there is someone better even if that person is lower in rank. He/she would instead treat this situation as an opportunity to learn and improve, rather than treating the situation as a threat.
A professional is someone who is able to take criticisms. In other words, a professional's ego does not dominate. After all, no one is perfect and flawless. Criticism is a part of continuous self-improvement.
Of course, this list can be longer. The reason why I listed the above is simply a reminder to myself and others. Do not simply claim to be a professional if we are unable to meet the above "requirements" so to speak. Personally, I have never claimed to be a professional. I find it odd to be saying the words, "I am a professional" because it sounds so egoistic and aloof. To me, let others judge your actions whether you are a professional or otherwise.
My concern in my line of work has always been to make things easy for others. That has always been the maxim in my working life, i.e. "memudahkan, jangan menyusahkan" as outlined by the following Hadith related by Ahmad:
Make things simple, and do not make things difficult. Give news that makes the heart happy, and not news that worries the heart. And one should obey, and not feud with others.
Thursday, July 23, 2009
Body language
The first day of interview for Yayasan Ilmuwan ended at around 5 p.m. which saw 21 of the 34 candidates called for the interview attending. Today's interview was for the post of research executive. The candidates had to go through three stages of interview. The first was the personality test, followed by the writing test (to test the candidates' flair for writing in Malay and English) and the third was the face-to-face interview. Alhamdulillah, we found three candidates to be suitable for this post.Sunday, July 19, 2009
Aquaria: Trip 3
It has been a long while since I last took my family on an outing in Kuala Lumpur. Well, shopping doesn't count. Friday, July 17, 2009
Choosing the best option
There are many times that we make choices that change our direction in life.Back on tv
A year ago, as was blogged here and here, I was involved in the production of a documentary entitled "Rahsia Anatomi".Monday, July 13, 2009
Mondays
What is it with people and their dislike for Mondays?I noticed many of us complain when we get to Monday. Quite a number of us start Monday rather reluctantly.
Frankly, I don't believe this is a good attitude to have.
For me, I am grateful that I have been given another day to live. The fact that I get to start the week breathing is reason enough for me to be thankful.
If people say, "Oh, no. It's already Monday", I would say, "Alhamdulillah, it's Monday."
For that matter, I would say "alhamdulillah" for the other days of the week as well.
Pi joke
Wednesday, July 08, 2009
The search is on
I have to say that it is going to be quite a task to sift through the 400 or so applications that we have received up till the closing date (yesterday). Currently, the summary for the applications is being compiled, and the next step would be the shortlisting process.- Be presentable, i.e. dress smartly.
- Be punctual.
- Bring all your original certificates.
- Equip yourself with general knowledge.
- Speak confidently but politely.
- Be honest. If you are not sure or you do not know something, just say so. It is unwise to try to guess or kelentong because that will only put you in a bad light.
Tuesday, July 07, 2009
Small but significant pointer: Don't let your words shout
In everything that we do, politeness is important. We have to be polite, not only when we speak, but also when we write.Those familiar with netiquette would be aware that using capital letters is akin to shouting. Therefore, even when we communicate with others using e-mails or chat programmes, it is important that we do not use capital letters, because if we do, we give the impression that we are shouting to the other person.
Now, imagine that you are a jobhunter applying for a job. Would you write in your application using capital letters to the organisation or company with the job vacancy? I think common sense would dictate that we should not. Nevertheless, I have found one application with the following message:
Dear Mr/Mrs,
THIS IS MY RESUME AND COVER LETTER FOR JOB APPLICATION...
THANK'S...
I believe it is important that jobhunters polish their letter-writing skills and know the basic of netiquette especially when applying online. Don't take the smallest of things for granted. Every letter in every word in every sentence of the application will draw the picture of the applicant and give prospective employers a certain degree of what to expect from the applicant.
Choose your words carefully. And present your words politely.
Monday, July 06, 2009
Two points to remember
I thought I wouldn't be blogging about how to apply for jobs anymore, and I guess I thought wrong.Anyway, I would like to highlight two more points. These may seem trivial but they do carry weight if the prospective employer is particular. More so when the number of applicants is high.
Point number one, when sending in applications over e-mail, make sure that you apply to one employer at a time. Do not c.c. one application to several employers in one e-mail. One applicant actually did this when sending her application. Aside from Yayasan Ilmuwan, she also sent the same application to two other companies. The message in the e-mail is a generic message, something along the line of "applying for a suitable post".
My advice is to never do this. Send individual applications to the respective companies and organisations. Take the trouble to address individual company or organisation, and state the actual post that you are applying for. The applicant may be thinking that it is good to just c.c. one application to several companies and organisations, but the impression that the applicant gave is that he/she is lazy and just trying out his/her luck.
Even if you still want to send one application to several companies and organisations, please be smarter. Use blind carbon copy (b.c.c.) in your e-mail. This way, those receiving your application would not be aware of other applications. But still, one must state what position one is applying for. Bear in mind that the prospective employer has to sift through hundreds of applications for more than one position.
Point number two, when attaching files, make sure that the files are properly (and decently) named. Remember you are applying for a job, not writing an e-mail to a friend. Improperly and indecently named files will give the wrong impression to the prospective employer.
Like I said, these two points may seem insignificant, but they do give a certain impression to the companies and organisations that one is applying for. Always remember that there are hundreds of applicants applying for the same position. It is important to give out the right impression from the way we send in our applications. Otherwise, one would risk not being shortlisted for interview.
Saturday, July 04, 2009
Final tip, hopefully: Be thorough

Thursday, July 02, 2009
Yet another pointer: Send appropriate photos
Thus far, we received close to 200 applications for the four vacancies that we have. One point that I feel I must emphasis is the need to send in an appropriate photo to accompany the application.Most people would use passport-sized photographs which, to me, is the best thing to do. The passport-sized photographs are suitable for job applications. Some may argue that this kind of photos are formal and emotionless. But to me, if you are serious in applying for a professional position, then this kind of photographs is the best.
Having said that, I have noticed some applicants who send passport-sized photographs which show them wearing collarless t-shirts with writings on them. Unfortunately, such depiction give the impression that the applicants are not serious especially if they are applying for management positions.
There are also applicants who send photographs which have been cropped or photoshopped. There is nothing wrong with this, of course, but again please make sure that the photos are appropriate for the purpose of applying for jobs.
The reason I raise this is that there are applicants who send photos of them posing in a rather unsuitable manner. The first thing that came to my mind was, "Is this person applying for the position of a researcher, or is this person applying to become a model?"
The fact of the matter is photographs will project the applicants' image and will give the prospective employer the first impression of those applying for the vacant positions. Therefore, it is important to project the right first impression to the prospective employer.
Do a little bit of homework. Know the nature of business of the employer. Do not send casual photographs if the employer is looking for a serious and professional employee. The safest bet is to dress smart (no collarless t-shirts though) and take a passport-sized photograph.
Tuesday, June 30, 2009
Another pointer: Spell it right
This is basically an addendum to the blog post yesterday.Monday, June 29, 2009
Tips for jobhunters
Currently, the organisation that I am attached with has a few vacancies. We have advertised in the newspapers yesterday, and I have received nearly 50 applications thus far which are sent through the e-mail.The number of applicants goes to show how things are currently. People are almost desperate for jobs, that they are willing to apply anything under the sun, as long as they have something to hold on to. I welcome applicants who are willing to strive and learn new things.
Unfortunately, it saddens me to see that quite a number of these applicants have some basic problems when it comes to applying for jobs.
Some of them did not even bother to write a covering letter. To me, while e-mail can be used for applications, it is important that they also include a covering letter which states at least the job that they are applying for. At the very least, the covering letter is a form of courtesy to the potential employer, and it shows the level of professionalism that the applicant has. A few of these applicants even sent empty e-mails with no text whatsoever, save for the attachment containing their curriculum vitae. I think this is sheer laziness. An applicant should never assume that the employer knows what they are applying for, and an applicant should never think that he/she is the only one applying.
The second aspect that I noticed many applicants took for granted is the use of language in writing letters and e-mails. Great care must be taken when communicating, especially with potential employers. This at the very least gives a fairly good first impression. An abrupt and rude letter and/or e-mail will most probably scare the potential employer away from even shortlisting the applicant. What more if the job requires communication with other people. How can an employer trust the applicant with communicating with other people if the first impression shown in his/her letter/e-mail is bad? E-mail may be an informal way of communicating, but still one must still observe certain ethics in writing e-mails.
The third aspect I find lacking is a good command of language. Some of the applicants do not seem to take the effort to check the grammatical and spelling errors in their resumes or letters. Imagine writing "executive research" when one should write "research executive", or writing "2nd class honest" instead of "2nd class honours". This kind of careless errors show that the applicant is not careful and/or lazy in rechecking his/her documents. If the person is applying for a job as a research executive, which among others requires the person to be extra careful and meticulous, then the errors in the documents will probably show them to be otherwise.
So, if you're looking for a job, make sure that:
(i) Your curriculum vitae is accompanied by a covering letter.
(ii) Write using proper language even when you are communicating using e-mail.
(iii) Check and recheck your documents before sending them to potential employers.
Friday, June 19, 2009
A good indication
Last week, shortly after class, a student of mine walked up to me. He is an international student, and he said, "My friends and I have been wondering...""Yes?" I asked.
"What course will you be teaching next semester?"
"As far as I have been informed, I will still be teaching this subject."
"Any other subjects besides this?"
"No, I don't think so."
"Owh."
I noticed his disappointment, and promptly asked, "Why did you ask?"
"We thought we wanted to enrol in the subjects that you'll be teaching."
I just smiled in response.
I have been asked to teach this subject, History and Philosophy of Science, by the university. And I was asked to make things simple. This subject is considered a killer subject by many students of the Faculty of Science. I have tried my best, and now we're coming towards the end of the short semester. If the above dialogue is any indication, I would think that I may have succeeded to a certain extent.
And of course, the final exam result will paint the true story.
Thursday, June 18, 2009
A blogger's dilemma
I have things that I wanted to blog on. But by the time I look at the dashboard, I have run out of things to write even before I started writing.I want to keep blogging. But every time I put my fingers on the keyboard, I realise that I don't have the words to say.
I will be back when I find the words.
Thursday, June 11, 2009
Irn Bru
And it was around this time I got acquainted with Irn Bru. Dubbed "Scotland's other national drink" - the other being whiskey, in case you're wondering - Irn Bru, as Wikipedia puts it, is a popular carbonated soft drink. The brand is also known for its innovative and wacky advertisments.
A colleague (thanks En Lan!) recently went to the UK for a holiday, and he bought me a can of Irn Bru at a town called Inverness (which is very near Loch Ness). Irn Bru used to be a staple soft drink for me back in those days. So seeing the can somehow made me nostalgic, and brings back a lot of memories.
Here's to Irn Bru (and to good old memories of Bonnie Scotland)!
Wednesday, June 10, 2009
Well-deserved Datukship
I just would like to express my happiness and extend my congratulations to my former boss at the Institute of Islamic Understanding Malaysia (IKIM), who is the Deputy Director-General of the institute, on the Datukship he received from the Yang Dipertuan Agong.In recent weeks, people have been talking about how some would go distance to buy titles like Datuk. But in the case of Datuk Nik Mustapha Haji Nik Hassan, he truly deserves the accolade for his hard work and integrity. I have had the pleasure of working as a staff under him for close to eight years, and in that time, I have indeed learnt a lot from him. To my mind, this Datukship is actually long overdue.
Congratulations, Datuk.
[Looks like I'll have to adjust to calling him Datuk Nik from now on].
In two newspapers
The first was Berita Harian which carried a paper that I presented at the Institute of Islamic Understanding Malaysia (IKIM) a few weeks ago. The paper was on guidelines for parents in safeguarding their children in light of developments in ICT. The write-up in Berita Harian can be read here.
Meanwhile in Utusan Malaysia, the issue of stem cell transplant (as well as organ transplant) was carried yesterday. This was from a forum I attended at UKM Medical Centre in April, and the article can be read here.
There was also an interview done after the forum that I blogged about last month which was featured in Utusan Malaysia on the 5th of May. The link to this interview can be found here.
Friday, June 05, 2009
Philosophyphile
When I was in my teens, I used to read about philosophy and the various Greek philosophers that everyone has at least heard of - people like Socrates, his student Plato, and Plato's student Aristotle. Although I may not have understood the philosophical thinking of these ancient philosophers, the subject of philosophy certainly got me intrigued.When I did my undergraduate studies, the focus on philosophy of science was absent even though in truth, the science that I did have a lot of philosophical underpinnings in it.
A few years back, when I was doing my master's degree, I went back to philosophy even though the focus wasn't so much on Socratic, Platonic or Aristotlean thoughts. My thesis was more of a comparison between the modern western philosophies of science which include the views of the logical positivists, empiricists, Karl Popper (and his falsification) and Thomas Kuhn (with his paradigm shift), and that of the modern Islamic thinkers such as Seyyed Hossein Nasr, Ismail Raji al-Faruqi, Syed Naquib al-Attas, Pervez Hoodbhoy, Ziauddin Sardar and Osman Bakar.
Beginning this semester, I have been teaching the subject of philosophy and history of science to the students of the Faculty of Science of the Universiti Malaya. I find that I am once again intrigued by philosophical thoughts of the ancient thinkers, going back to the pre-Socratic philosophers such as Thales, Anaximander, Anaximenes, Pythagoras, Heraclitus, Leucippus and Democritus (and many more), all the way to the Chinese sages like Confucious and Mozi, all the way to the classical Muslim philosophical thoughts of al-Biruni, Ibn Sina, ar-Razi, al-Ghazali, Ibn Rushd and others.
I have to admit that reading and teaching philosophy have been very satisfying mentally. Last night, I made a pit stop at Kinokuniya at KLCC, and bought myself several books on philosophy. This subject is indeed fascinating. It may be a bit heavy as it requires a lot of thinking, but it has indeed broadened my perspective on many things. Call me a lover of philosophy - philosophyphile - if you will.
And to quote Socrates, "I know that I know nothing". That's why I'm trying to read on philosophy as much as I could.
Thursday, June 04, 2009
Akhlaq
A few weeks ago, I was in Nilai, Negeri Sembilan. I was there to see Dr Zulkifli Mohamad Albakri (popularly known as Ustaz Zulkifli Albakri) who is a lecturer at Universiti Sains Islam Malaysia (USIM). USIM is located in a relatively new area, and there is no public transport as far as I noticed.I called up Dr Zulkifli when I reached there. He wasn't at the faculty, but instead he asked me to wait for him at the guardhouse. At the guardhouse, there was an Arab man waiting for a taxi or something. As there were no taxis forthcoming, he started to ask anyone who was coming out of the gate for a lift to the Nilai commuter station. I was unfamiliar with Nilai, and hence I wasn't able to assist him.
Shortly after, Dr Zulkifli arrived in his car. He told me to follow him back home so that we could have our discussion there. But before that, the Arab man asked Dr Zulkifli for a lift. Dr Zulkifli told him that he wasn't going to the commuter station. And yet, he still offered the Arab man assistance. He told him to get into his car (while I followed from behind). Upon reaching his house, Dr Zulkifli asked one of his students who was assisting him in a writing project to send the Arab man to the commuter station. And even before that, Dr Zulkifli offered him a glass of fresh orange to quench his thirst after waiting in the sun for quite a while.
Frankly, I was humbled by this show of virtuous character on the part of Dr Zulkifli. How many of us would assist, what more be hospitable to a total stranger? In this day and age, when crimes are aplenty and the world "out there" seems to be no longer safe, more often than not we tend to be extra careful, usually to the extend that we are unable to distinguish between people who sincerely need our assistance and those who are out to harm or cheat us.
Dr Zulkifli is a pious, humble, soft-spoken alim whose character is truly examplary. I saw with my own eyes how he translates the teaching of Islam into his character. And to see such a character with a virtuous akhlaq in this day and age is really an eye-opener.
Tuesday, June 02, 2009
Blogging versus other things
Guilty as charged! I have not been updating any of my blogs.While blogging provides a platform (or perhaps more accurately, an outlet) for me to voice out on matters that I feel important, this activity has to take the back seat for the time being. I may not be able to blog as frequent as before.
Family, work, studies and a few other things have to be given the priority.
My wife has yet to fully recover from her illnesses. While her sinusitis has been treated by the surgery she underwent, the aftereffects from pneumonia and bronchitis are still there. The specialist who is treating her has given her some new medications to treat the symptoms she's having now. And she still has a number of follow-ups in the coming weeks.
Workwise, things are pretty busy. I am trying to get a number of titles published by the year's end. And to do this mostly on my own can be quite time-consuming. Fortunately, one of the executives at the office is kind enough to assist me when she's not tied up to her actual duties. Aside from this, there are a few seminars that I will be involved with in the coming months. And I will have to sit down to prepare working papers for these seminars.
Lecturing part-time at Universiti Malaya is also taking up quite a chunk of my time. The subject I'm teaching, "History and Philosophy of Science", is a killer subject for most of the students. I spend up to six hours at night to prepare for the lectures. I want the students to understand the subject in simple terms and I try to put things in perspective so that they would be able to digest the subject better. I have been told by a few of the students themselves (some of whom are resitting for the subject) that I am doing a good job so far. I hope they are right, and we shall see if they are right from the results of their exam.
My PhD thesis is also something that requires a lot of attention. I am hoping that I'll be able to complete at least the first draft of the thesis by the end of the year. It may sound crazy judging from the things that I have to do, but then again some have said that I am crazy to be taking in so much at any given time. My thoughts? I don't think I am crazy. Eccentric maybe. Workaholic definitely.
On top of all this, two deadlines await. By the 31st July, I will have to submit the manuscript for my third novel which happens to be the sequel for my second novel. By the 31st August, I will have to submit another manuscript for a novel-writing competition. Both are science fiction novels, and I think I'll be sticking to this genre for the coming years.
This coming Thursday, I'll be at the Read Malaysia 2009 book fair at the Malaysian International Exhibition and Convention Centre (MIECC) at the MINES between 2.30 to 3.30 p.m. for a meet-the-author session. If you have the time, do drop by and say hi (and buy my novel).
Phew. No wonder I have been getting less and less sleep and rest these days. With these things to do, I guess that's why blogging comes out bottom of the list of things to do. When it comes to blogging versus everything else that I do, I think everyone could see which of the two becomes the priority. I don't want to promise anything, but I will try to blog if I have the time and energy left in me. Do drop in from time to time though. There just may be something new here.
Monday, May 18, 2009
DUKE
I find the new Duta - Ulu Klang Expressway (DUKE) or the E33 extremely useful. I travel from my home/office in Setiawangsa to Universiti Malaya quite frequently, and since my sister started her short semester classes at the International Islamic University Malaysia (IIUM) in Gombak, I have also started to commute there from home as well.The E33 saved a lot of time spent on the road. This expressway connects major highways and roads which otherwise would require one to drive into the city to get across to these places. And when one is in the city, one would likely be trapped in the customary traffic jam of Kuala Lumpur, massive or otherwise.
Essentially, the E33 enables road users to avoid entering the city. In the past, without the E33, it will take me up to 45 minutes on a good day to reach Universiti Malaya. Nowadays, with the E33, I only need around 20 minutes. Likewise, the travelling time to IIUM has been halved with this expressway.
And all it costs is RM2, which to me is money well spent (considering the amount of time one saves).
Thursday, May 14, 2009
Snippets of updates
Wow, I didn't realise that I have not posted any entry here for quite a while. Since my wife was discharged from hospital last Wednesday, I had to do a lot of catching up at work. So much needs to be done, so much so that I was not able to focus on other things which are more personal in nature.Just a few updates:
Alhamdulillah, my wife is recovering well from the surgery last week. She has started working today. Hopefully, her health will continue to improve.
As for the complaint letter I sent regarding the service at a Petronas service station, well both the station manager and the area manager contacted me to apologise. How on earth they got my phone number is still a mystery, although I think I can figure that one out. Anyway, kudos to the both of them for their prompt - and polite - response to the complaint, and for being professional in tackling the issue. I have to say that I am happy that the matter has been resolved.
On a more academic note, I have begun my lectures for the short semester at Universiti Malaya. I find that after a few semesters as a part-time lecturer at Malaysia's oldest university, I am beginning to feel at home and at ease with this role. It's an interesting experience that I really enjoy and cherish.
And finally, that break that I blogged about some time back. After all the things that have been happening of late, I really do need one.
Tuesday, May 05, 2009
Update: Post-op
Updated (8.30 p.m.): The effects of the anaesthesia wore off at around 7 p.m. at around the time the ENT specialist arrived for his round. Everything seems to be okay and my wife is expected to be discharged tomorrow, insya-Allah.
My 5 sen
Many people have said that in other countries, the consumer is king. In Malaysia however, consumers seem to be the victim.I have been in the hospital since yesterday as my wife is warded. So yesterday evening, I walked to the nearby Ampang Point to look for something to eat. My wife wanted tuna sandwich as a snack, so I stopped by at the Dunkin' Donuts outlet there.
It was here that I realise that some outlets do not return the change as per printed on the receipt. If, for instance, you should be getting your change of 15 sen, you will only get 10 sen. These outlets would say that they do not have 5 sen in their cash register. So, the customer will be shortchanged by 5 sen. Small amount, I know, but this is downright cheating especially when the outlet did not even inform that they are unable to give the exact change. I am unsure whether it is a policy of this outlet not to inform their customers of this matter.
Is it difficult to stock up on 5 sen coins? Is it hard to inform the customer that you are unable to give the exact change? For customers who do not check the change they receive, they would probably just walk away without realising that they have been "cheated".
So, as consumers, we have to know our rights, even if it's only a change of 5 sen. It is your money after all, not the shop or outlet that you go to.
Interview in Utusan Malaysia
Last week, I was a panellist in a forum on stem cell therapy at the UKM Medical Centre (formerly Hospital UKM). After the forum, I was interviewed by a journalist from Utusan Malaysia on a slightly different topic but a topic that is close to my heart, namely organ donation from the perspective of Islam. The interview came out today in the paper's Mega pullout section. Unfortunately, there is no link to the write-up.Warded for surgery
She was warded a couple of weeks ago for pneumonia, but apparently the condition was caused by sinusitis. Hence, her surgery today. Even though this is a minor surgery, I pray for her well-being nonetheless.
I'll be updating her condition from time to time.
Monday, May 04, 2009
Mesra?
The following is a very long complaint letter addressed to the relevant party regarding an incident that occurred on 30th April. I am not sure what will come out of this letter, but at least I have said my piece.------ooooo-----
To whom it may concern,
MESRA service leaves a lot to be desired
I have always believed in supporting local brands. PETRONAS has always been my choice when it comes to petroleum. No doubt this choice is somewhat biased since I was a PETRONAS scholar in the early 1990’s. While I did not join PETRONAS upon completion of my studies, I have never severed my ties with PETRONAS. By filling up at PETRONAS, it is actually a small way for me to show my appreciation to the company that supported my studies for nearly five years. Ever since I owned a car in 2000, PETRONAS is my only choice. And to show further my support to PETRONAS, I have also signed up for the MESRA loyalty programme.
These past couple of years, whenever I fill up at any PETRONAS station, I would use my credit card. As such, there is really no need for me to go to the counter for this transaction as all this can be done at the pump. And as a result, I will not be aware of any notice posted at the counter. On average, I fill up between six (6) to eight (8) times a month, costing me up to RM650.
Last week, one of my staff informed me of a new MESRA loyalty programme, and that applications have to be submitted by the 30th of April. Apparently, there is a notice on the counter (but not at the pumps). If not for the information relayed by my staff, I would not have been aware of it at all. As a loyal MESRA card holder, I picked up a form on the 29th of April. As I was tied up with several things at that point in time, I was only able to return the form the next day (which happened to be the last day).
I went to the Setiawangsa PETRONAS station on the morning of the 30th of April, and I was told that the station has run out of MESRA cards. I was asked to leave my name and phone number, and was duly informed that a new batch of MESRA cards would arrive after 4 p.m. and that I would be contacted once the cards arrive. There were no calls received, and thus, at 8 p.m. I dropped by at the same station simply to inquire further.
I first went to the counter. The staff (whose name I did not get unfortunately) there told me that the cards did not arrive (contrary to what I was told earlier in the morning). I then asked what to do with the MESRA application form, but she was not able to answer. She however was polite enough to direct me to another staff who was at the back, probably at the store.
After waiting for a few minutes, this staff (who was referred to as “Ika”), came out with a sour face. I inquired the same question, what should I do with the MESRA application form? The reply that I got was that the cards were out of stock. Fine, I already have that information as early as that morning, but my question was what was I to do with the MESRA application form. I asked the question again, and instead of getting a direct answer to the question, I got a telling off from this staff. She said that I was late in returning the form.
I tried to explain to her that I was not aware of the notice because I have been filling up using my credit card, but again she stressed that I was late in returning the form. As far as I understand (unless my years of furthering my studied under PETRONAS scholarship dulled my intelligence), the last day to submit the application form to switch to the new MESRA card was on the 30th of April. Had I sent in the form on the 1st of May, then that would be late. By right, as long as the form is sent within the stipulated time frame, then it should never be regarded as late.
I did not get the answer that I was looking for from this staff. She was getting agitated, and I decided to leave things at that. As I was walking out the door, this staff walked up to the counter and in a high voice scolded (from my point of view) the polite staff whom I met earlier. She said, “Why don’t you tell them that we have run out of cards?” I find this situation totally uncalled for. The fact that the polite staff was scolded in front of all the customers was simply unprofessional. And to do this when I was still there was downright rude. I felt like turning back and giving my piece of mind to this stressed out staff, but I refrained.
I purposely wrote this complaint letter today, instead of on the 30th of April, because I had wanted to see if anyone from the station called me up as was promised. To date, no calls were received. When I walked out of the PETRONAS Mesra station that night, I felt that there is nothing mesra about the place. Professionalism was missing, and a simple question failed to be answered. I still have the form with me, but I have lost my interest in renewing my MESRA card. What is the point of joining a loyalty programme, when my loyalty all these years have been rewarded with rudeness and unprofessionalism?
I will still go to a PETRONAS station to fill up, but not at the Setiawangsa station. However, I will no longer use the MESRA card as I have lost faith in the kemesraan of the people manning the stations. The incident taught me an important lesson, and that is the programme is nothing more than a PR exercise that is not translated into action by some of the staff at PETRONAS stations. The number may be small, but it is these few bad apples that spoil the whole lot, leaving the so-called MESRA service a lot to be desired.
Thank you.
Saturday, May 02, 2009
Amir Husaini's fourth birthday
Friday, May 01, 2009
Give me a break
For the fourth time since late February, I have come down with fever again. I suspect that the reason for this is the lack of rest of late. I have some family matters to take care of in the coming week, and after that, insya-Allah, I plan to take a short break. But then again, it's not really a break in the true context of the word, as I plan to get myself holed up somewhere outside the office to write my PhD thesis and finish my two upcoming novels.


